I saw Dr. Ashwin on a video visit for a painful facial rash and blurry vision that came out of nowhere on a Sunday afternoon. Within minutes of talking to me, Dr. Ashwin directed me to nearest ER. I was admitted immediately in the ER for intravenous antibiotics. Days later Dr. Ashwin called me to follow up to make sure I was doing well. I had a varicella zoster virus infection extending into my brain, and luckily it was caught early.